Hola Nanu

Shipping Policy

Flat Rate $9.95 – For bulky items postage is $15.

Free Shipping for orders over $200 * Excluding Bulky Items – Australia Wide. 

We do not exchange items for change of mind, please choose carefully. We are happy to help if you need advice. If the item is faulty, please send us within 10 days of order received pictures and description of the faulty product. 

Please note that a 10% restocking/admin fee may apply in some circumstances.

While using your Creative Kids Voucher please note that we offer bundles that include free shipping (no need to pay a cent!), or others with more products and services where we charged flat rate of $9.95 or $15 for bulky items. Pick up option is Corrimal, NSW 2518. Engadine collection is possible prior arrangement.

All products that are in stock will be dispatched within 1-3 business days from confirmed payment. In case of postal delays, we will notify you as soon as possible by email or text message. Some bulky products might not be in stock and will take 5 business days to arrive to our warehouse (located in Corrimal, NSW). If you are unsure please message us and we can confirm estimated arrival dates. 

Please note that while using your child’s creative kids voucher, Service NSW can take up to 10 business days to process orders. We will post as soon as we can verify details provided. 

Pre-Orders Policy

If you place an order with products that are in stock and others that are pre-orders, your order will be sent all together, unless you pay both delivery fees by prior arrangement.

Refunds & Returns Policy

Returns are not available for change of mind so please choose carefully. If you have any doubts please contact Nanu (nanu@holananu.com.au) she will be happy to help you. In the unlikely event that a product is faulty, please contact us within 10 days from the date of initial shipment, with pictures and a description of faulty items. We will happily process the refund/exchange and will confirm this via email.

Refunds for money are not possible. Please note that we are not responsible for any goods lost in transit. Postage fees are responsibility of the customer. We recommend all returns be sent via tracked postage as we are not responsible for items lost or undelivered.

We are very committed in doing our part to look after the environment and we take pride in reusing wrapping material to send you your orders. The packaging might not look beautiful but please be reassured that it’s been packed with love and care for our planet. We suggest you reuse these materials for kids craft time or packing!

Privacy Policy

Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details. 

Safety Disclaimer

All products are designed and sourced with children’s safety in mind. Please read all product descriptions and care instructions carefully to ensure you are purchasing and using each item for its intended purpose so as to not damage the product or more importantly, put your child’s safety at risk.

We have done our best to make these terms clear in each description and cannot be held responsible should an item be misused or the information provided be ignored. If an item does not state its age suitable then please consider 3 years +

Copyright © Hola Nanu.

Free Shipping over $200. Excluding Creative Kids Vouchers
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